Card Payments Are Working Again
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Resolved: Card payments at checkout are working again as of the morning of 23 September.
If your card payment got stuck during the outage, no money was taken and no order was placed.
What happened
From the afternoon of 22 September until the morning of 23 September, card payments on mrsnuff.com got stuck on "Payment processing. Please wait..." and never completed. The fault was on our card payment provider's side, in the security check their page runs before a card is approved.
If you tried to order during that time, your basket may need filling again. Everything is back to normal now.
Thank you to everyone who bore with us, and to those of you who ordered by bank transfer while cards were down.
Questions? Email support@mrsnuff.com.
Last updated 23 September, 10:15am UK time.