Service Notices
US Market — Shipping Delays Due to UK Customs C...
US customers only This is the standard process for US orders going forward, not a one-off incident. UK customs clearance typically completes within a few business days, after which the...
US Market — Shipping Delays Due to UK Customs C...
US customers only This is the standard process for US orders going forward, not a one-off incident. UK customs clearance typically completes within a few business days, after which the...
All Markets — Pöschl Gawith Original Temporaril...
All markets We are awaiting restock from the supplier. They expect to have stock available again some time in July 2026. We will list the product as available as soon...
All Markets — Pöschl Gawith Original Temporaril...
All markets We are awaiting restock from the supplier. They expect to have stock available again some time in July 2026. We will list the product as available as soon...
All Markets — Late May Bank Holiday & IOM TT Se...
All markets Monday 25 May 2026 is the Spring Bank Holiday (UK and Isle of Man). Order by end of day Friday 22 May 2026 for dispatch before the long...
All Markets — Late May Bank Holiday & IOM TT Se...
All markets Monday 25 May 2026 is the Spring Bank Holiday (UK and Isle of Man). Order by end of day Friday 22 May 2026 for dispatch before the long...
All Markets — Bonded Warehouse Products Tempora...
All markets We have passed our customs inspection, security systems are installed, and final paperwork has been submitted. We are awaiting the issuance of our bonded warehouse number — the...
All Markets — Bonded Warehouse Products Tempora...
All markets We have passed our customs inspection, security systems are installed, and final paperwork has been submitted. We are awaiting the issuance of our bonded warehouse number — the...
UK Market — Selected Brands Temporarily Unavail...
UK customers only We are required to comply with UK tobacco regulations and have temporarily removed these brands from UK sale while we complete a re-registration process with the relevant...
UK Market — Selected Brands Temporarily Unavail...
UK customers only We are required to comply with UK tobacco regulations and have temporarily removed these brands from UK sale while we complete a re-registration process with the relevant...